Calls to Student Loans Company costing scholars dear

Thu, 10 Nov 2011

University goers are paying a high price when it comes to making enquiries about their student finance, new research has found.

According to This is Money, scholars are spending a combined £324,872 a year on telephone calls to the Student Loans Company (SLC).

The portal noted the firm does not have a facility in place whereby those heading into higher education can contact it, nor a free phone service.

Instead, the organisation can only be approached on a 0845 number that generated almost one-third of a million pounds between April 2010 and March 2011.

A spokesman from the SLC - which was incorporated as a private limited company in 1989 before starting trading one year later - explained revenue received through telephone calls are used to offset the overall cost of its phone network, adding: "The amount invested in providing a telephone service to our customers is greater than the revenue made on these numbers."

The company claimed it is currently looking into ways of developing a messaging product that will enable it to liaise with customers in a safe and secure environment.
add to favouritesnewsletterlink to this pagesend to friendpost comments

Link to this page

Copy and Paste the following HTML into your page.